Shipping

What Shipping Methods Are Available?

By default, we use Canada Post’s tracked package.

Do You Ship Internationally?

Yes.

How Long Will It Take To Get My Package?

Depending where you are, typically it takes 2 weeks to get the package.
For Canadian and US customers, the delivery time ranges from a few days to 2 weeks.

Payment

What Payment Methods Are Accepted?

You can use your credit card or Paypal account.

Is Buying On-Line Safe?

Everyone shops online today. If you feel uncomfortable shopping on this website, alternatively we have an Etsy shop with the same products listed: https://www.etsy.com/ca/shop/Qmine3DMap
Feel free to chat with us here if you have any concerns.

Orders & Returns

How do I place an Order?

Our website is very intuitive. You click on the product and check it out following step-by-step instructions, like you shop online elsewhere.
Feel free to chat with us here if you have any questions.

Do I need an account to place an order?

No you do not need an account. But feel free to create one, which will be convenient for your next purchase.

How Do I Track My Order?

Use this link to track your order: https://www.qmine3d.com/order-tracking/

Can I return my product?

If you change your mind after placing the order, you may cancel it. There will be no charge if we have not shipped it.
You have to pay for the return shipping cost if the product is already shipped or if you want to return it after you have received it.
We fully stand behind our product quality.

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